Our support will be slower than usual these days. On a normal day is not unexpected to hear back from us in hours, if not minutes, but it will take a little longer now.

We will do our best to answer in 24 hours or less. Thank you for your understanding. 

Please read carefully before sending a support request:

  • If you just installed the pixel on your site but you can’t see it with Pixel Helper, make sure that you delete the site cache and you don’t test with an excluded role. It’s also important not to use an ad blocker since some of them are blocking the pixel. Please read this short article to find out more possible causes and solutions.
  • If your Custom Audiences show size “Not available” or -1, it’s a Facebook technical issue: read more here
  • We don’t actively support custom development, so please don’t ask a question about how to modify the plugins’ code, or how to write code related to our plugins.

  • If you renew your license but you still see an expiration warning, deactivate and activate the license again from inside your plugin. DON’T replace your old key.

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