We and our partners use information collected through cookies and similar technologies to improve your experience on our site, analyse how you use it and for marketing purposes. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. In some cases, data obtained from cookies is shared with third parties for analytics or marketing reasons. You can exercise your right to opt-out of that sharing at any time by disabling cookies.
These cookies and scripts are necessary for the website to function and cannot be switched off. Theyare usually only set in response to actions made by you which amount to a request for services, suchas setting your privacy preferences, logging in or filling in forms. You can set your browser to block oralert you about these cookies, but some parts of the site will not then work. These cookies do notstore any personally identifiable information.
These cookies and scripts allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies and scripts, we will not know when you have visited our site.
These cookies and scripts may be set through our site by external video hosting services likeYouTube or Vimeo. They may be used to deliver video content on our website. It’s possible for the video provider to build a profile of your interests and show you relevant adverts on this or other websites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies or scripts it is possible that embedded video will not function as expected.
These cookies and scripts may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies and scripts, you will experience less targeted advertising.
If you just installed the pixel on your site but you can’t see it with Pixel Helper, make sure that you delete the site cache and you don’t test with an excluded role. It’s also important not to use an ad blocker since some of them are blocking the pixel. Please read this short article to find out more possible causes and solutions.
If your Custom Audiences show size “Not available” or -1, it’s a Facebook technical issue: read more here
If you see an error related to a Facebook Pixel Event Missing Value Parameter, please watch this video.
We don’t actively support custom development, so please don’t ask a question about how to modify the plugins’ code, or how to write code related to our plugins.
If you have any questions about Facebook Conversion API (CAPI or server-side events), implementation, or errors (Server Sending Invalid Match Key Parameters for Event, Same Event ID Received for Many Event Instances, etc), pleasecheck this page first.
If you renew your license but you still see an expiration warning, deactivate and activate the license again from inside your plugin. DON’T replace your old key.