Please read carefully before sending a support request:

  • “Potentially Violating Personal Data” – if you see this warning on Facebook, please watch this video.
 
 
  • If you just installed the pixel on your site but you can’t see it with Pixel Helper, make sure that you delete the site cache and you don’t test with an excluded role. It’s also important not to use an ad blocker since some of them are blocking the pixel. Please read this short article to find out more possible causes and solutions.
 
 
 
 
  • If you see an error related to a Facebook Pixel Event Missing Value Parameter, please watch this video.
 
  • We don’t actively support custom development, so please don’t ask a question about how to modify the plugins’ code, or how to write code related to our plugins.
 
  • If you have any questions about Facebook Conversion API (CAPI or server-side events), implementation, or errors (Server Sending Invalid Match Key Parameters for Event, Same Event ID Received for Many Event Instances, etc), please check this page first.
 

 
  • If you renew your license but you still see an expiration warning, deactivate and activate the license again from inside your plugin. DON’T replace your old key.

Contact us:

    iOS 14 privacy update and your Facebook Pixel