Support
Frequently asked questions
31 short answers about PixelYourSite Pro: setup, platforms, stores, events, consent and licenses. Not here? Ask us, we answer every ticket.
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Getting started
Do I need to copy and paste the full pixel or tag code?
No. Turn the platform on and paste its ID: the Meta Pixel ID, the Google Analytics Measurement ID, the Google Ads Conversion ID, the TikTok Pixel ID. The plugin loads the tag and fires every event.
Do I need the free version installed to use Pro?
No. PixelYourSite Pro is a complete plugin. If the free version is active, deactivate it after activating Pro. Your settings are imported.
Does it work with my theme, page builder and cache plugin?
Yes. PixelYourSite hooks into WordPress and WooCommerce events, not into templates, so any theme or builder works. It is tested with the common cache plugins; clear your cache once after installing.
Do I have to implement all the platforms?
No, it is up to you. Enable one platform or all of them; each one gets the same events in its own format.
Meta (Facebook)
Where do I find my Meta Pixel ID?
In Meta Events Manager, under Data Sources. That is also where you generate the Conversions API access token.
Do you support the Conversions API?
Yes. Every event is sent by the pixel and by your server through the Conversions API, with a shared event ID so Meta counts it once.
Can I have more than one Meta Pixel on my site?
Yes, with the Super Pack add-on, included in the Pro Advanced and Agency licenses and in All Access. Each extra pixel gets the same settings and events as the main one.
I use WooCommerce or Easy Digital Downloads. Do I have to add the events myself?
No. Product view, add to cart, checkout started, purchase, subscription created and free trial started fire automatically, with product IDs, value and currency.
Can I run Dynamic Ads (catalog ads)?
Yes. The events carry the product IDs your catalog uses: WooCommerce product ID, SKU or a custom field, with variations reported as the variation or the parent. Our Product Catalog Feed plugins build the matching feed.
Google Analytics
Which Google Analytics does the plugin support?
Google Analytics 4. Paste your Measurement ID; the GA4 tag and the Measurement Protocol backup for purchases are set up for you.
Is Enhanced Ecommerce supported?
Yes, the full funnel is implemented automatically for WooCommerce and Easy Digital Downloads: view_item, view_item_list, add_to_cart, remove_from_cart, begin_checkout, checkout_progress and purchase, with value, tax, shipping, products and categories.
Can I fire my own Google Analytics events?
Yes, without code: 16 triggers (page visit, click on a link or any element, scroll, video, form field, WooCommerce add to cart and purchase, and more) and 7 conditions (URL, landing page, traffic source, device, user role, products in the order).
Can I track the same site with several Google Analytics properties?
Yes, with the Super Pack add-on.
Google Ads
Do I need the full Google Ads tag code?
No. Paste your Conversion ID; add a conversion label to any event to make it a conversion.
Can I track conversion value?
Yes. Purchase fires with the order total, or the total without tax and shipping. With WooCommerce Cost of Goods, you can send the order’s profit as the value.
Can I do Dynamic Remarketing for WooCommerce or Easy Digital Downloads?
Yes. The remarketing events are added automatically with the product IDs, values and currency.
Are Enhanced Conversions supported?
Yes. Hashed first-party data is sent with the conversion for better matching.
Other platforms
Which platforms are built in?
Meta, Google Analytics 4, Google Ads, TikTok, OpenAI (beta), Google Tag Manager and Head & Footer scripts for anything else.
How do I add Pinterest, Bing or Reddit?
With the Pinterest Tag, Bing Tag and Reddit Pixel add-ons. They are included in the Pro Advanced (10 sites) and Agency (100 sites) licenses and in All Access; the 1-site Starter license does not include them.
Can I have several Pinterest tags?
No, Pinterest does not support multiple tags on one site.
Can I add a script you don’t support yet?
Yes. Head & Footer scripts lets you insert any script in the head or footer, on all pages or the pages you choose, on all devices or desktop or mobile only, and on the WooCommerce thank-you page. With the Super Pack, scripts can use dynamic values from the order: id, title, categories, email, first_name, last_name.
Events
What does the plugin track without any setup?
17 automatic events: internal and outbound links, phone numbers, email addresses, downloads, AdSense clicks, scroll depth, time on page, video views, site search, rage clicks, 404 pages, sign-ups, logins and comments, plus every form submission with the form ID.
Can I track a specific form as a Lead?
Yes. Use the form trigger for your form plugin (Contact Form 7, Elementor Form, Fluent Forms, Formidable, Forminator, Gravity Forms, Ninja Forms, WPForms, WS Form) or target the form by its ID or class, and send it as a Lead to Meta, a conversion to Google Ads, or any other event.
Privacy and consent
Does the plugin respect cookie consent?
Yes. It works with ConsentMagic and four other popular consent plugins. When a visitor declines, no pixel loads and no API call is sent. Marketing, analytics and preferences are separate decisions, and each platform only receives what was allowed.
Is Google Consent Mode V2 supported?
Yes, with ConsentMagic or your own setup.
Licenses and billing
What happens when my license expires?
The plugin keeps working on the sites where it is installed. You lose updates and support, and you cannot activate it on new sites until you renew.
Will my license renew automatically?
Yes, unless you cancel auto-renewal from your account. We email you one month and two weeks before the renewal date.
Can I get a refund?
Within 14 days of purchase, if the plugin does not work as described and our support could not fix it. Renewals and upgrades are not refundable. See the refund policy.
What is All Access?
One license for every PixelYourSite plugin, current and future: PixelYourSite Pro, ConsentMagic, the catalog feeds, Cost of Goods, Smart Prices, Conversion Exporter, Social Connect and Boost.
Performance and compatibility
Will the plugin slow down my site?
The plugin itself is light. The pixels have to talk to Meta, Google or TikTok, but those requests are asynchronous, so the page keeps loading and your visitors are not affected. A cache plugin is recommended, as for any WordPress site.
Are there known incompatibilities?
Any other plugin or snippet that adds the same pixel: the same tag loaded twice causes double counting. Pages generated outside WordPress (landing page builders that host the page for you) cannot be tracked by the plugin. Upsell plugins that add a page after the transaction can affect purchase tracking; their developers can use our purchase event filter.
Still have a question?
Open a ticket, we answer every one. Or read the docs, plugin by plugin.
