Frequently Asked Questions and Resources
Do you have a question about PixelYourSite plugins? See the list below for our most frequently asked questions. If your question is not listed here, then please contact us.
You can download your files inside your account with us.
You will receive a single license that will work for all your All Access plugins.
If this is your first transaction, we will create an account and email you the login credentials.
Download the files on your computer
Open your WordPress admin and go to Plugins > Add New
Click on Upload Plugin and then on Chose file. Select the plugin files from where you downloaded them and click Install now.
Activate the plugin
Open the PixelYourSite Pro plugin from the left menu. If you your license is not activated, you will be asked to do so. Copy/paste the license key in the dedicated field and activate it.
Immediately after you buy the plugin you will get an email with your new login data
Yes, an invoice is generated for each transaction. You can find it on the Thank You Page, in our Purchase Confirmation email, or directly in your account.
Yes, if you have a valid license, updates will work automatically.
You will find the help links directly in the plugin.
Yes, we do. Please try to find the answer to your problem in the help pages, because we put a lot of effort to cover every common problem right there. If you can’t find your answer, don’t hesitate to contact us.
Yes, it will, but you will not get updates and support without a valid license. Expired licenses can’t be activated on new websites.
The renewal price for the Bundle Deal is the full price listed here. The price for this license is already discounted compared to individual plugins, so no additional discount is available.
Yes, for most products it will. You can cancel auto-renewals from inside your account. We send 2 emails before auto-renewals are processed, a month and 2 weeks before.
Yes, we do.
If the plugin doesn’t work, you can ask for a refund during the first 14 days. Read our refund policy here.
Yes, it does. We tested it with the most common cache plugins out there and most, if not all our clients are having some form of cache installed on their website. You will most likely need to clean your cache after the plugin install.
We recommend at least PHP 5.5. The older version might have problems, and we don’t support PHP 5.2 (that’s a 2011 version, folks!).
You need to have the mb_string extension enabled on your server. Don’t worry, this is a very common setting and you probably have it. If you don’t, you can simply ask your hosting company to enable it.