* Once you buy the plugin you can use it forever. Automatic updates and support are granted for 1 Year. Renewals discounted at 40%.
*Refunds are granted according to our refund policy
PixelYourSite is used and trusted by thousands of business owners just like you.
Questions and Answers
Where to get the plugin files and license?
You will find the files and the license key on the Thank You Page, right after you pay. We also send you an email with them and there are also available in your new account with us.
How to install the plugin?
Download the files on your computer
Open your WordPress admin and go to Plugins > Add New
Click on Upload Plugin and then on Chose file. Select the plugin files from where you downloaded them and click Install now.
Activate the plugin
How to activate my license?
Open the PixelYourSite Pro plugin from the left menu. If you your license is not activated, you will be asked to do so. Copy/paste the license key in the dedicated field and activate it.
How can I access my account
Immediately after you buy the plugin you will get an email with your new login data
Do I get an invoice?
Yes, an invoice is generated for each transaction. You can find it on the Thank You Page, in our Purchase Confirmation email, or directly in your account.
How to test the pixel?
The best way to test your Facebook Pixel is to use Pixel Helper Chrome Extension. This is an official tool from Facebook itself that it will show you how and if the pixel works and what data it sends.
Do I get updates?
Yes, if you have a valid license, updates will work automatically.
Where to find the help pages
You will find the help links directly in the plugin.
Do you offer support?
Yes, we do. Please try to find the answer to your problem in the help pages, because we put a lot of effort to cover every common problem right there. If you can’t find your answer, don’t hesitate to contact us.
Will the plugin still work when the license expires?
Yes, it will, but you will not get updates and support without a valid license.
Do you offer renewal discounts?
Yes, we do, we currently offer a 40% discount for renewals.
Can I upgrade my license?
Yes, you can. Go to your account and under License Details click on the View Upgrades link. From there you can select your desired upgrade path.
Can I remove the license from a site?
Yes, you can. You can do this directly from your website, by deactivating the license, or you can manage your sites from your account.
Does your plugin work with cache?
Yes, it does. We tested it with the most common cache plugins out there and most, if not all our clients are having some form of cache installed on their website. You will most likely need to clean your cache after the plugin install.
Do you know about conflicts with other themes or plugins?
The plugin works pretty well with the vast majority of the themes and plugins. We have thousands of users using it with no problems at all. We have a small list of plugins that might cause troubles in our help section.
What PHP version do I need on my server?
We recommend at least PHP 5.5. The older version might have problems, and we don’t support PHP 5.2 (that’s a 2011 version, folks!).
You need to have the
mb_string extension enabled on your server. Don’t worry, this is a very common setting and you probably have it. If you don’t, you can simply ask your hosting company to enable it.